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You pull out an old Carrington letter and see three different addresses printed on it. One is for payment, one is for payoff, and another just says corporate office. Which one do you actually need right now? Sending your check to the wrong spot can leave it sitting unopened for days, and a late fee shows up on your account for no real reason. This mix-up happens to homeowners every single week, and it almost always comes down to one thing: nobody explains which Carrington Mortgage Address goes with which task.
This guide clears up every version of the Carrington Mortgage Address you might need, from mailing a monthly payment to sending a payoff request or a written complaint. You will also see phone numbers, fax lines, and a simple comparison table so you stop guessing. By the end, you will know exactly where your paperwork needs to go the first time.
Carrington Mortgage Headquarters Address
Carrington Mortgage Services, LLC runs its main office out of Orange, California. The corporate address is 500 North State College Boulevard, Suites 1030, 1300, and 1400, Orange, CA 92868. This is the official Carrington Mortgage Address tied to the company’s licensing and business filings. Loan officers and refinance teams also work out of this same building.
You should not send a regular monthly payment here unless your statement tells you to. This address mostly handles corporate matters, licensing paperwork, and overnight payments. Regular checks have their own dedicated address, which we cover in the next section below.
If you need to speak with someone before mailing anything, the customer service line is open Monday through Friday. Agents are usually reachable from 8:00 a.m. to 8:00 p.m. Eastern Time. Calling ahead can save you a wasted trip to the post office.
Where to Mail Your Carrington Mortgage Payment
Carrington splits payment mail into two paths depending on how fast it needs to arrive. Picking the wrong one is the most common reason a payment gets delayed. Your monthly statement always shows the correct payment version of the Carrington Mortgage Address, so check it first if you have any doubts at all.
Regular Mail Payment Address
For a normal monthly payment sent through standard mail, use this address:
- Carrington Mortgage Services, LLC
- P.O. Box 660586
- Dallas, TX 75266-0586
Write your loan number directly on the check itself. This one small step prevents your payment from getting stuck in processing for extra days. Make the check payable to Carrington Mortgage Services, not to a branch manager or a loan officer by name.
Overnight or Expedited Payment Address
If your payment is due soon and standard mail feels too slow, send it overnight instead:
- Carrington Mortgage Services, LLC, Cashiering Dept. 2-270
- 500 North State College Boulevard, Suites 1030, 1300, and 1400
- Orange, CA 92868
Overnight delivery usually posts to your account faster than a regular envelope does. Courier services like FedEx and UPS can deliver to this street address without any issues. For a full breakdown of every payment method, including autopay and phone payments, our Carrington Mortgage payment guide walks through each option step by step.
Carrington Mortgage Payoff Request Address and Fax Number
Paying off your loan completely needs its own paperwork trail. The fastest route is logging into your account and requesting a payoff quote online, since mailed requests always take longer to process. If you prefer fax instead, send your payoff request to 866-624-6154 along with your loan number and the date you want interest calculated through.
For written payoff requests sent by mail, Carrington directs this correspondence to P.O. Box 5001, Westfield, IN 46074. Include your loan number on every single page you send them. Third-party requests, such as those from a title company or an attorney, usually need a separate authorization form before Carrington will release any payoff numbers. Most payoff requests take about five to seven business days to process once Carrington receives everything needed.
If you want a deeper walkthrough of the entire payoff process, including common delays and what documents to prepare ahead of time, check out our full Carrington Mortgage payoff request guide for a complete breakdown.
Address for Written Complaints, Disputes and Qualified Written Requests
Sometimes a payment gets misapplied, or you spot an error on your statement. In these cases, Carrington asks you to submit a formal Notice of Error or a Qualified Written Request in writing. This is a different Carrington Mortgage Address than the one used for regular monthly payments.
Mail your written complaint or QWR to:
- Carrington Mortgage Services, LLC
- Attention: Customer Service
- P.O. Box 5001
- Westfield, IN 46074
Include your loan number on every page, and keep a copy for your own personal records. Federal law generally gives a servicer a set window to acknowledge and resolve a Qualified Written Request, so keeping your mailing date on file matters. If your dispute involves a mortgage servicer outside of Carrington, or you simply need general mortgage guidance while your issue gets sorted out, reaching out through james@allthings-mortgage.com can also point you toward the right next step.
Insurance Claims and Loss Draft Department Address
Homeowners insurance claims go through a completely separate department. Carrington works with Southwestern Business Corp, known as SWBC, to manage insurance tracking and property damage claims. Sending your claim check to the wrong office can delay repairs on your own home for weeks.
For general insurance document tracking, mail correspondence to Carrington Mortgage Services, LLC, ISAOA/ATIMA, P.O. Box 692408, San Antonio, TX 78269-2408. For property damage claims and loss draft checks specifically, the address changes to:
- Southwest Business Corp, on behalf of Carrington Mortgage Services, LLC
- Attention: Loss Draft Department
- 4500 Lockhill-Selma Rd. Suite 100
- San Antonio, TX 78249
You can also call the SWBC call center at 866-328-0343 if your claim check needs a status update before you mail anything at all.
Quick Reference: Which Carrington Mortgage Address to Use
Here is a simple table so you never have to search through this guide again. Match your task on the left with the correct Carrington Mortgage Address listed on the right side. Save or screenshot this table for the next time you need to mail Carrington anything.
| Purpose | Address | Phone / Fax |
| Regular monthly payment | P.O. Box 660586, Dallas, TX 75266-0586 | 800-561-4567 |
| Overnight payment | 500 N. State College Blvd, Orange, CA 92868 | 800-561-4567 |
| Payoff request | P.O. Box 5001, Westfield, IN 46074 | Fax: 866-624-6154 |
| Written complaints / QWR | P.O. Box 5001, Westfield, IN 46074 | 800-561-4567 |
| Insurance / loss draft | 4500 Lockhill-Selma Rd, San Antonio, TX 78249 | 866-328-0343 |
| Corporate headquarters | 500 N. State College Blvd, Orange, CA 92868 | 800-561-4567 |
How to Pay Carrington Mortgage Without Mailing a Check
Mail is not your only option, and honestly, it is often the slowest one available to you. Carrington gives homeowners a few faster ways to stay current on their monthly payments.
- Online payment: Log into your account at CarringtonMortgage.com and select one-time payment, or set up autopay for future months.
- Pay by phone: Call 800-561-4567 and use the automated system, which stays available twenty-four hours a day.
- Western Union Quick Collect: Visit any Western Union location and use the code city CARRINGTONMS along with the state CA.
- Bank bill pay: Many banks offer a free online bill pay feature that sends funds directly to Carrington on your behalf.
If you have never logged into your account before, or you keep hitting an error page, our Carrington Mortgage login guide fixes the most common access problems in just a few simple steps. Setting up an online account also lets you view statements and switch to paperless billing whenever you want.
What to Always Include on Mail Sent to Carrington Mortgage
No matter which Carrington Mortgage Address you end up using, a few key details need to appear on every page. Skipping these small details is the top reason mailed correspondence gets stuck in processing.
- Your full ten-digit loan number
- Your name exactly as it appears on the mortgage documents
- The property address, especially for payoff and payment mail
- A daytime phone number in case Carrington needs to reach you quickly
- A brief note explaining the purpose of your letter, especially for disputes
If your letter involves a dispute or a servicer transfer question, and you want a second opinion before mailing anything, james@allthings-mortgage.com is a solid place to ask before you send your paperwork off. For a broader overview of managing your loan day to day, our main Carrington Mortgage guide covers everything from account setup to common servicing questions homeowners run into. Keeping a personal copy of anything you mail also makes future follow-up calls much easier.
Conclusion
Every Carrington Mortgage Address in this guide serves one specific purpose, from monthly payments to payoff requests to insurance claims. You now have the exact mailing details, fax numbers, and a quick comparison table to send your paperwork to the right place on the very first try. That promise made at the very start, clearing up the confusion around Carrington’s different offices, is exactly what this guide just delivered. Keep this page bookmarked so you never have to dig through an old statement again.
Frequently Asked Questions
How many mailing addresses does Carrington Mortgage use?
Carrington uses several addresses depending on the task, including separate ones for regular payments, overnight payments, payoffs, complaints, and insurance claims. Using the wrong one can delay processing significantly. Always match your paperwork to the correct department before mailing anything out.
Where do I send a Carrington Mortgage insurance check?
Insurance and loss draft checks go to SWBC’s Loss Draft Department at 4500 Lockhill-Selma Rd, Suite 100, San Antonio, TX 78249. General insurance tracking mail uses a separate San Antonio P.O. Box instead. Check your claim letter first to confirm which one applies to you.
Can I use the headquarters address to pay my mortgage?
No, the Orange, California headquarters is mainly for corporate matters and overnight payments, not regular monthly checks. Regular payments belong at the Dallas, TX P.O. Box instead. Mixing these two up often causes unnecessary processing delays.
What happens if I mail my payment to the wrong Carrington address?
Your payment may take longer to post, and a late fee could appear even though you technically paid on time. Carrington eventually forwards misdirected mail internally to the right team. Still, using the correct address the first time avoids this stress entirely.
Is there a faster way to reach Carrington Mortgage than mail?
Yes, both online payments and phone payments post faster than mailed checks ever will. Calling 800-561-4567 or logging into your account are the quickest options available. Mail should only ever be your backup choice.
