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You just got a letter or a text about your home loan, and now you need a real person on the phone. Maybe your payment did not go through, or your loan just moved to Carrington and nothing looks familiar yet. I have been there myself, sitting with a statement in one hand and my phone in the other, unsure which number to dial.
This guide gives you the exact Carrington Mortgage phone number for every situation, from customer service to payoff requests to complaints. You will also learn the hours, the backup contact options, and how to spot a scam call before it costs you anything.
Carrington Mortgage Customer Service Phone Number
The main Carrington Mortgage phone number for customer service is 1-800-561-4567. This line handles the most common requests. Think escrow questions, payment issues, and general account help. It works as the direct telephone line for company representatives who manage day to day servicing.
A live representative answers this line, not just a recording. Both English and Spanish speaking agents work this desk. Keep this number saved in your phone, since it covers most day to day needs. Most homeowners never need to dial a different number once they save this one.
Wait times shift depending on the day of the week. Mondays tend to be the busiest, since weekend statements and notices pile up questions. Calling midweek, closer to Wednesday afternoon, often means a shorter hold. If you can wait a day or two for a non-urgent question, that small shift in timing can save you real minutes on hold.
Carrington Mortgage Phone Number Hours of Operation
Customer service hours run Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern Time. The call center stays closed on Saturdays and Sundays. It also closes on major federal holidays, including July 4th and Juneteenth. Plan your call around these windows if your issue is time sensitive.
If you call outside these hours, you will hit a recorded message. That message still lets you make a payment or check your balance through the automated system. The customer service telephone line reopens the next business morning, usually with shorter wait times before 10:00 a.m. Try calling early if you want to skip the hold music.
What to Have Ready Before You Call Carrington Mortgage
A little prep saves a lot of time on the phone. Have these items ready before you dial:
- Your loan number, found on any Carrington statement
- A valid photo ID or the last four digits of your Social Security Number
- Your property address tied to the loan
- A short, clear summary of your question or issue
- Your online account login, in case the agent asks you to check something there
If you have never set up online access, you can do that through the Carrington Mortgage login page before your call. Having your account open while you talk to an agent often speeds things up. It also gives you something to reference if the representative quotes a number back to you that does not match what you see.
Carrington Mortgage New Loan / Loan Officer Phone Number
Looking to apply for a new loan instead of managing an existing one? Call 1-888-267-0584 to reach a licensed loan officer. This line covers purchase loans, refinance requests, and general loan program questions. Ask directly for a rate quote or pre-qualification if that is your goal.
Hours for this desk run Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time. This is a separate team from the customer service line above, so do not expect them to pull up your existing servicing account. Have your income and credit information ready if you want a real answer instead of a generic script.
Loan officers on this line can walk you through different program types, including FHA, VA, and conventional options. Ask specific questions about minimum credit score and down payment requirements. A good officer will explain the real numbers instead of giving a vague range. Write down the name of whoever you speak with, in case you need to follow up later.
Carrington Mortgage Payoff Request Phone Number (Including Fax)
If you are selling your home or refinancing away from Carrington, you need a payoff quote. The fastest route is logging into your account and requesting it online. For phone help with your payoff, call the main Carrington Mortgage phone number for customer service at 1-800-561-4567.
You can also fax a payoff request to 866-624-6154. Include your loan number, the exact date you want interest calculated to, and clear return instructions. Processing usually takes five to seven business days, so plan ahead if you have a closing date. A rushed request without the right details often gets sent back for correction, which only adds delay.
Carrington Mortgage Payment Phone Number (24/7 Automated Pay-by-Phone)
Carrington runs an automated pay-by-phone system at 1-800-561-4567, available around the clock. This is separate from live agent hours, so you can pay your bill at 2:00 a.m. if that works better for you. Payment posts within one to two business days in most cases.
You will need your loan number and bank account details ready before you call. The system walks you through each step with voice prompts. For a full breakdown of every payment method Carrington offers, our Carrington Mortgage payment guide covers online payments, AutoPay, and mailing a check. Setting up AutoPay through that guide can remove the need to call at all each month.
Carrington Mortgage Property Damage / Insurance Claims Phone Number
Storm damage, a burst pipe, or a fire claim all route through a different desk. Carrington uses a partner company called SWBC to manage these claims. Call 866-328-0343 for property damage or insurance loss draft support. This team handles the release of insurance funds tied to your escrow account.
This line is open 8:00 a.m. to 8:00 p.m. Monday through Friday, Eastern Time. Have your claim number and insurance company details on hand when you call. Repairs often move faster once this team has your contractor estimate on file, so gather that paperwork early.
Insurance checks over a certain amount often require a co-payee endorsement before funds release. This means your name and Carrington’s name both need to appear on the check. SWBC can walk you through the exact endorsement steps for your specific claim. Ask for a written summary of next steps at the end of your call so nothing gets missed.
Carrington Mortgage Mortgage Assistance / Loss Mitigation Phone Number
Falling behind on payments is stressful, but Carrington does offer help. Call the main customer service line at 1-800-561-4567 and ask to speak with the Loss Mitigation or Mortgage Assistance department. You can also apply through the online Mortgage Assistance Portal in your account.
Options here include forbearance, loan modification, and short sale guidance. A written decision usually arrives within thirty days after your file is complete. Do not wait until you miss several payments before reaching out, since earlier calls tend to open up more options. Document every conversation with the date and the representative’s name for your own records.
A complete application moves much faster than a partial one. Missing pay stubs or an unsigned hardship letter are the most common reasons a file gets delayed. Ask the representative for a full checklist during your first call, then confirm receipt of every document you send. A single missing form can add weeks to your timeline.
Carrington Mortgage Complaint Escalation Number (Customer Advocacy Group)
Sometimes a first call does not fix the problem. For unresolved issues, Carrington has a Customer Advocacy Group at 866-874-5017, open 11:00 a.m. to 8:00 p.m. Monday through Friday, Eastern Time. You can also reach them by fax at 949-861-9015 or by email.
If you would rather work with an independent mortgage advocate about a servicer issue, you can email james@allthings-mortgage.com for guidance. Groups like James Peters, All Things Mortgage focus on helping homeowners get clear answers when a servicer relationship feels stuck. Keep a written record of every complaint you file, since this often speeds up a second review.
Alternatives to Calling: Live Chat, Email, Mobile App & Online Login
Carrington does not currently offer live chat support. This is worth knowing upfront, since some homeowners expect it and get frustrated searching for a chat button that does not exist. Email is limited too, mostly reserved for specific departments rather than general questions.
The Carrington Mobile App is a solid alternative to a phone call. You can make payments, check your balance, and view documents right from your phone. Logging into your account online works the same way, and it is often faster than waiting on hold. Many routine tasks, like viewing your escrow analysis or updating auto pay, take just a few taps once you are logged in.
The app also sends push notifications for upcoming due dates. This small feature helps avoid late fees without needing to call anyone. Download it directly from the Google Play Store or the Apple App Store, and sign in using the same login as the website. If your fingerprint or face login is enabled, checking your account takes just a few seconds.
Carrington Mortgage Mailing Addresses (By Purpose)
Some requests still need paper, especially formal disputes or legal notices. Carrington uses different addresses depending on what you are sending, so picking the wrong one can slow your request down by weeks. Certified mail with a return receipt is worth the small extra cost for anything time sensitive, since it gives you proof of delivery.
General Correspondence Address
For general questions, complaints, and Qualified Written Requests, mail to:
Carrington Mortgage Services, LLC P.O. Box 5001 Westfield, IN 46074
Always include your loan number on every page of your letter, since pages can get separated during processing.
Payment Mailing Address
Standard mortgage payments go to:
Carrington Mortgage Services, LLC P.O. Box 660586 Dallas, TX 75266-0586
For overnight delivery, use the Orange, California address listed on your statement instead. Mailed payments can take several extra days to post compared to phone or online payment.
Loss Mitigation Address
Mortgage assistance paperwork and hardship documents go to:
Carrington Mortgage Services, LLC Loss Mitigation Department 500 North State College Boulevard, Suites 1030, 1300, and 1400 Orange, CA 92868
Keep a copy of everything you mail, just in case it gets lost in transit. A dated cover sheet listing every enclosed document also helps if a dispute comes up later.
Verifying Carrington Mortgage Is Legit: NMLS Number, HQ Address & Scam Warning Signs
Carrington Mortgage Services, LLC is registered under NMLS number 2600. Its headquarters sits at 1600 South Douglass Road, Suites 110 and 200-A, Anaheim, California. You can confirm this license anytime through the NMLS Consumer Access website, which is free and open to the public.
Scam calls pretending to be your mortgage servicer are common right now. A real Carrington representative will never ask for your full Social Security Number over an unexpected call, and they will never pressure you to pay through gift cards. If a call feels off, hang up and dial the official customer service number yourself instead of trusting caller ID. For a broader look at managing your account safely, our complete Carrington Mortgage guide walks through login help, payments, and support in one place.
Caller ID can be faked easily, so a number that looks correct is not always proof. A safer habit is calling the number printed on your most recent paper statement, not a number a caller gives you during the conversation. Banks and mortgage companies rarely ask you to move money quickly under pressure. Trust that instinct if a call starts feeling rushed or threatening.
Carrington Mortgage vs Movement Mortgage Powered by Carrington: Which Number to Call
This part confuses a lot of homeowners. Movement Mortgage powered by Carrington is a separate branded servicing arrangement, and it uses its own customer service number: 800-940-3446. If your statement shows the Movement Mortgage name, do not call the standard Carrington Mortgage number listed earlier in this guide.
Property damage claims for Movement Mortgage customers also use a different SWBC line: 833-985-2053. Always check your most recent statement to confirm which brand is servicing your loan before you dial, since agents on one line usually cannot access accounts from the other.
Carrington Mortgage Phone Number Directory (Table 1: All Numbers, Hours & Purpose)
Here is a quick reference covering every number in this guide.
| Department | Phone Number | Hours (Eastern Time) |
|---|---|---|
| Customer Service | 1-800-561-4567 | Mon–Fri, 8 AM–9 PM |
| New Loans / Loan Officer | 1-888-267-0584 | Mon–Fri, 9 AM–8 PM |
| Payoff Fax | 866-624-6154 | N/A (fax only) |
| Property Damage (SWBC) | 866-328-0343 | Mon–Fri, 8 AM–8 PM |
| Customer Advocacy Group | 866-874-5017 | Mon–Fri, 11 AM–8 PM |
| Movement Mortgage Servicing | 800-940-3446 | Mon–Fri, 8 AM–8 PM |
Carrington Mortgage Contact Channels Compared (Table 2: Phone vs Email vs Chat vs App)
Not every request needs a phone call. This table shows which channel fits your situation best.
| Channel | Best For | Typical Response Time |
|---|---|---|
| Phone | Urgent issues, payments, complex questions | Immediate to a few minutes on hold |
| Property damage claims, code enforcement | Up to 72 hours | |
| Mobile App | Payments, balance checks, documents | Instant |
| Online Login | Payoff requests, mortgage assistance applications | Instant to a few business days |
| Mail/Fax | Legal notices, formal disputes | 5–10 business days |
Finding the right Carrington Mortgage phone number should not feel like guesswork, and now it does not have to. You have every number, hour, and backup contact option laid out in one place, from customer service to payoff requests to scam protection. Save this guide and use whichever number matches your exact need. That confusing statement in your hand just got a lot easier to deal with.
Frequently Asked Questions
What is the Carrington Mortgage phone number for customer service?
The main Carrington Mortgage phone number for customer service is 1-800-561-4567. Representatives are available Monday through Friday from 8:00 a.m. to 9:00 p.m. Eastern Time. This line handles payments, escrow, and general account questions. Spanish speaking agents are also available on this number.
Is Carrington Mortgage customer service open on weekends?
No, Carrington Mortgage customer service does not operate on Saturdays or Sundays. The call center is open Monday through Friday only, with hours ending by 9:00 p.m. Eastern Time. Outside these hours, an automated system still lets you make payments. Major holidays also close the call center for the day.
How do I request a Carrington Mortgage payoff quote?
You can request a payoff quote by logging into your online account and using the Payoff Request page. If you prefer, fax your request to 866-624-6154 with your loan number included. Processing typically takes five to seven business days. Always confirm the exact date you need interest calculated through.
What email address should I use to contact Carrington Mortgage?
Carrington does not offer one general customer service email address. Property damage claims go to a dedicated SWBC email. For independent guidance on a servicer dispute, you can also reach out to james@allthings-mortgage.com. General account questions are best handled by phone instead.
How can I tell if a call claiming to be Carrington Mortgage is a scam?
A legitimate Carrington representative will never ask for your full Social Security Number out of nowhere. They also will never request payment through gift cards or wire transfers under pressure. If anything feels off, hang up and call the official number yourself. You can confirm Carrington’s license anytime through NMLS number 2600.
Conclusion
Finding the right Carrington Mortgage phone number should not feel like guesswork, and now it does not have to. You have every number, hour, and backup contact option laid out in one place, from customer service to payoff requests to scam protection. Save this guide and use whichever number matches your exact need. That confusing statement in your hand just got a lot easier to deal with.
