Sending a mortgage check to the wrong office is more common than you might think. The envelope sits unopened for days while late fees quietly stack up. Many Valon homeowners run into this problem because the company uses different mailing locations for different needs. One office handles checks, another handles insurance papers, and a third handles complaints.
This guide fixes that confusion once and for all. Below, you will find every Valon Mortgage address gathered in one simple place. Each section explains what to send, where to send it, and how to mail it safely. By the end, you will know the exact mailbox for every situation your loan may bring.
What Is the Valon Mortgage Address?
The main Valon Mortgage address for monthly payments is Valon Mortgage, Inc., PO Box 660043, Dallas, TX 75266-0043. This Dallas location is where most homeowners send their regular checks and money orders. Valon Mortgage is a licensed loan servicer that manages payments, escrow accounts, and customer support for borrowers across the country.
Keep in mind that the Dallas box only handles standard payments. Insurance papers, payoff funds, hardship forms, and complaints each go to a separate office. Sending your documents to the right location keeps them from getting delayed or lost. The sections below break down every mailbox by purpose.
A quick rule helps you remember the system. Money goes to Texas, insurance goes to Phoenix, and complaints go to New Mexico. Anything outside those three buckets needs the matching section below. Five seconds of checking saves weeks of waiting.
Valon Mortgage Payment Mailing Address
Valon offers two mailing routes for loan payments, and each one serves a different purpose. The right choice depends on how fast your check needs to arrive. Standard mail works fine for regular monthly payments sent ahead of time. The overnight route is better when your due date is only days away.
Mailed payments take longer to post than online payments, so timing matters. Most homeowners allow at least five to seven business days for delivery and processing. Sending early protects you from late fees during slow postal weeks.
Standard Mail and BillPay Address (PO Box 660043, Dallas, TX)
Send regular checks and money orders to this location:
Valon Mortgage, Inc. PO Box 660043 Dallas, TX 75266-0043
Make your check payable to Valon Mortgage, Inc. Always attach the payment coupon from your monthly billing statement. The coupon helps the processing team match your funds to your loan right away.
This same Dallas box works for your bank’s BillPay service too. Add it as the payee in your bank account, then enter your Valon loan number in the account field. That one small step links every payment to your loan without delay.
Overnight and Certified Mail Address (Richardson, TX)
Use this office for overnight delivery, certified mail, UPS, or FedEx:
Dallas Regional Lockbox Attn: Valon Mortgage, Inc. – 0043 1501 N Plano Rd, Ste 100 Richardson, TX 75081-2493
Overnight delivery makes sense when a due date is close and standard mail feels risky. The lockbox team handles rush packages faster than the regular PO box. Tracking numbers from UPS or FedEx also give you proof of delivery.
Note that PO boxes cannot receive courier packages, which is why this street location exists. Always use the full Richardson address exactly as written, including the attention line. Couriers may return packages with incomplete details to the sender.
A few payment rules apply no matter which route you pick:
- Checks of $20,000 or more must be certified or cashier’s checks, and these are processed through the Phoenix office.
- Never mail cash or coins, because lost cash cannot be traced or refunded.
- Write your loan number on every check so the funds post to the correct account.
Valon Mortgage Payoff Address
Paying off your loan early works a little differently than a regular payment. Valon only accepts certified funds for payoffs, which means a wire transfer, a Real-Time Payment, a certified check, or a cashier’s check. A regular personal check will not be accepted for this final step.
Start by submitting a Valon mortgage payoff request to receive your official payoff statement. The statement shows your exact balance plus the correct mailing details for your certified funds. Wires received after 4 PM Eastern post the next business day. Interest also keeps adding up on weekends and holidays, so send your funds a few days early.
Payoffs do not post on weekends or public holidays at all. A small timing mistake here can add extra daily interest to your final bill. Planning the transfer for a Monday or Tuesday gives the funds room to clear. Once the payoff posts, Valon begins releasing the lien on your home.
Valon Mortgage Mortgagee Clause Address
Your home insurance policy must list Valon as the mortgagee after a loan transfer. This clause tells the insurance company who gets paid if your home is damaged. Ask your insurance agent to update the certificate with this exact wording:
Valon Mortgage, Inc. and its successors and/or assigns PO Box 29415 Phoenix, AZ 85038
Send your updated certificate of insurance within 45 days of your transfer date. If Valon cannot confirm your coverage, the company may purchase lender-placed insurance for you. That type of coverage usually costs more and protects less than your own policy. A quick call to your agent saves you from that extra expense.
Your agent or carrier can also email the updated certificate to Valon’s automated insurance inbox. This route is faster than mailing a paper copy. Either way, confirm with Valon that the update went through.
Valon Mortgage Insurance Claims Address
Property damage claims involve checks that Valon must endorse before you can use them. The Valon mortgage insurance department accepts these documents at two separate offices. Each office handles a different claim type, so check yours before mailing.
Loss Draft Department Address (PO Box 29416, Phoenix, AZ)
Send standard insurance claim papers and claim checks here:
ATTN: Loss Draft Department Valon Mortgage, Inc. P.O. Box 29416 Phoenix, AZ 85038
Valon endorses your claim check and mails it back to you. After you endorse it too, you can deposit the funds and pay for your home repairs. Your insurance claim packet explains the exact steps based on your claim amount. Larger claims may follow extra steps, so read the packet closely.
Lender-Placed Insurance Claims Address (PO Box 1623, Winston Salem, NC)
Claims tied to lender-placed coverage go to a different office:
ATTN: Claims Department Valon Mortgage, Inc. P.O. Box 1623 Winston Salem, NC 27102
Mixing up these two claim boxes can delay your repair money by weeks. Take a moment to confirm your claim type before sealing the envelope. When in doubt, your claim packet or a quick support call clears it up.
Valon Mortgage Assistance Department Address
Homeowners facing money trouble can mail hardship documents to the assistance team:
Attn: Mortgage Assistance Department 14647 S 50th St, Suite A-150 Phoenix, AZ 85044
This office reviews requests for payment plans, loan changes, and other relief options. Send complete paperwork the first time to speed up your review. Missing forms are the top reason assistance requests get delayed. Keep copies of everything you mail in case the team asks for them again.
Acting early gives you more relief choices than waiting until you miss payments. The assistance team can explain which option fits your situation best. There is no fee for asking about help with your loan.
Valon Mortgage Complaints and Written Requests Address
Formal complaints, notices of error, and requests for information go to New Mexico:
Valon Mortgage, Inc. 6300 Riverside Plaza Ln NW, Ste 118, PMB 464190 Albuquerque, NM 87120
Valon confirms receipt of your letter within 5 business days. Include your loan number, a clear description of the issue, and the outcome you want. Written requests create a legal paper trail, which gives you stronger protection than a phone call. Federal rules also require the servicer to respond to these letters within set timelines.
Always send complaint letters by certified mail with a return receipt. The receipt proves the exact date your letter arrived. Keep a copy of the letter and any reply you receive in a safe folder.
Valon Mortgage Corporate Headquarters Address
Valon Mortgage headquarters sits in New York City, where the company runs its main business operations. The firm is a licensed residential lender and servicer registered under NMLS #1907140. You can verify that license anytime through the NMLS Consumer Access website. This public record confirms you are dealing with a legitimate, regulated company.
Keep in mind that the corporate office does not process payments or loan documents. Mail sent there only gets forwarded to the right department, which wastes valuable time. Stick to the department mailboxes listed above for anything tied to your loan.
Which Valon Mortgage Address Should You Use?
Different tasks call for different mailboxes, and the table below makes the choice simple. Match your purpose to the correct office before you mail anything.
| Purpose | Address | Mail Method |
|---|---|---|
| Monthly payment | PO Box 660043, Dallas, TX 75266-0043 | Standard mail or BillPay |
| Rush payment | 1501 N Plano Rd, Ste 100, Richardson, TX 75081-2493 | Overnight, certified, UPS/FedEx |
| Loan payoff | Listed on your payoff statement | Certified funds only |
| Mortgagee clause update | PO Box 29415, Phoenix, AZ 85038 | Standard mail |
| Insurance claim documents | PO Box 29416, Phoenix, AZ 85038 | Standard mail |
| Lender-placed insurance claims | PO Box 1623, Winston Salem, NC 27102 | Standard mail |
| Hardship documents | 14647 S 50th St, Suite A-150, Phoenix, AZ 85044 | Standard mail |
| Complaints and written requests | 6300 Riverside Plaza Ln NW, Ste 118, PMB 464190, Albuquerque, NM 87120 | Standard mail |
Save this table for quick reference whenever you need to mail something. It covers every mailing need a Valon homeowner is likely to face.
What Happens If You Mail to the Wrong Valon Address?
Sending documents to the wrong Valon Mortgage address can create real problems for your loan. The mail must travel between offices before anyone processes it. That detour can take days or even weeks depending on the document type.
Here is what can go wrong:
- Late fees may apply if your payment posts after the due date.
- Insurance checks can sit unprocessed, which delays your home repairs.
- Hardship paperwork may miss review deadlines and hurt your relief options.
- Misapplied payments can take extra calls and letters to correct.
The fix is simple and takes only a minute. Match every envelope to the correct department before you send it. When the address feels uncertain, confirm it through your online account or a support call first. A quick check now beats weeks of cleanup later.
How to Contact Valon Mortgage Without Mailing
Mail is not your only option, and faster routes exist for most tasks. Your online account through the Valon mortgage login lets you pay, view statements, and upload documents in minutes. For voice support, dial 855-218-3690, Monday to Friday, from 9 AM to 8 PM Eastern. More department lines are listed on the Valon mortgage phone number guide.
Wire transfers also work for payments through Goldman Sachs with routing number 026015079. These digital options skip postal delays completely and give you instant confirmation. Many homeowners only use mail for documents that legally require paper copies. For questions about anything covered in this guide, you can email james@allthings-mortgage.com and get a direct answer.
Conclusion
As promised at the start, this guide gathered every Valon Mortgage address into one easy resource. You now know exactly where payments, payoffs, insurance papers, and complaints belong. Matching each document to its correct office protects you from late fees, lost checks, and slow processing. Keep this page handy, and you will never second-guess an envelope again.
Frequently Asked Questions
Q1: Where do I mail my Valon Mortgage payment?
Mail regular payments to Valon Mortgage, Inc., PO Box 660043, Dallas, TX 75266-0043. Make your check payable to Valon Mortgage, Inc. and attach the coupon from your billing statement. For overnight or courier delivery, use the Richardson, TX lockbox instead.
Q2: What is the mortgagee clause address for Valon Mortgage?
The mortgagee clause should read Valon Mortgage, Inc. and its successors and/or assigns, PO Box 29415, Phoenix, AZ 85038. Ask your insurance agent to update your certificate with this exact wording within 45 days of your loan transfer date.
Q3: What is the overnight payment address for Valon Mortgage?
Send overnight, certified, UPS, or FedEx payments to Dallas Regional Lockbox, Attn: Valon Mortgage, Inc. – 0043, 1501 N Plano Rd, Ste 100, Richardson, TX 75081-2493. Couriers cannot deliver to PO boxes, so this street location handles all rush packages.
Q4: Where do I send a complaint to Valon Mortgage?
Mail formal complaints, notices of error, or requests for information to Valon Mortgage, Inc., 6300 Riverside Plaza Ln NW, Ste 118, PMB 464190, Albuquerque, NM 87120. Valon confirms receipt within 5 business days and must respond under federal servicing rules.
Q5: Where do I send my insurance claim check to Valon Mortgage?
Send standard insurance claim checks to ATTN: Loss Draft Department, Valon Mortgage, Inc., P.O. Box 29416, Phoenix, AZ 85038. Lender-placed insurance claims go separately to P.O. Box 1623, Winston Salem, NC 27102. Valon endorses the check and returns it to you.
