Sitting on hold with a mortgage company you never chose feels frustrating. Many homeowners search for a valon mortgage phone number and get only one result — when Valon actually has six different lines depending on what you need. That feeling of being stuck with no clear contact information is more common than you think.
This guide gives you every phone number, email, mailing address, and contact option for Valon in one place. You will know exactly who to call, when lines are open, and what to have ready before you dial.
What Is Valon Mortgage’s Phone Number?
The main Valon customer service number is 855-218-3690. This line handles general account questions, payment issues, and loan servicing concerns. It is open Monday through Friday, 9 AM to 8 PM Eastern Time. The automated payment system on this same line works 24 hours a day, seven days a week.
Phone Numbers by Department at Valon Mortgage
Valon has more than one number depending on your situation. Using the right line saves time and gets you to the right person faster.
| Department | Phone Number | Hours (ET) |
|---|---|---|
| Customer Service | 855-218-3690 | Mon–Fri, 9 AM–8 PM |
| Hardship Assistance | 855-716-1340 | Mon–Fri, 9 AM–8 PM |
| Insurance / Mortgagee Clause | 833-828-0431 | Mon–Fri, 9 AM–8 PM |
| Property Damage Claims | 833-888-6810 | Mon–Fri, 9 AM–8 PM |
| Lending Department | 877-204-4968 | Mon–Fri, 10 AM–8 PM |
| Loan Officers Direct | 888-608-5534 | Mon–Fri, 11 AM–9 PM |
What Is the Customer Service Number?
Call 855-218-3690 for general account help, payment questions, escrow issues, and loan servicing support. This is the main contact line for most homeowners.
What Is the Hardship Assistance Number?
If you are struggling to make payments, call 855-716-1340. Ask to speak with a mortgage assistance specialist. Have your loan number, recent pay stubs, and bank statements ready before you call.
What Is the Insurance Department Number?
Call 833-828-0431 for mortgagee clause updates and insurance certificate questions. Your insurance agent can also use this number to send updated policy details directly to Valon.
What Is the Property Damage Claims Number?
For home damage claims and loss draft questions, call 833-888-6810. You can also email support@valon.com for this type of request.
What Is the Lending Department Number?
If you want to explore a new mortgage, refinance, or home equity loan, call 877-204-4968. This line connects you with the lending team, not the loan servicing department.
What Is the Loan Officer Direct Number?
Once you start a loan application, you are assigned a licensed loan officer. Reach them directly at 888-608-5534, available Monday through Friday from 11 AM to 9 PM Eastern.
Valon Mortgage Customer Service Hours
All departments are closed on weekends and public holidays. Here are the hours for each line:
- Customer Service, Hardship, Insurance — Mon–Fri, 9 AM to 8 PM ET
- Lending Team — Mon–Fri, 10 AM to 8 PM ET
- Loan Officers — Mon–Fri, 11 AM to 9 PM ET
- Automated Phone Payments — 24/7 on 855-218-3690
What Information Do I Need Before Calling?
Have these ready before you dial to avoid delays:
- Your Valon loan number — find it at valon.com/transfer or in your welcome email
- Your property address
- Last four digits of your Social Security Number
- A recent mortgage statement for payment or escrow questions
For hardship assistance calls, also bring recent pay stubs, bank statements, and your last tax return.
Can I Pay My Valon Mortgage by Phone?
Yes. Call 855-218-3690 any time — day or night — to make a self-serve phone payment. No agent is needed for standard payments through the automated system.
Through the phone payment system you can:
- Make your monthly mortgage payment
- Pay additional principal or escrow
- Check your AutoPay status and total amount due
- Get a confirmation number for your records
There is one important step before your first phone payment. You must authorize your account first. Log in at valon.com, go to Settings, then Billing, and turn on Self-Serve Phone Payments for your bank account.
If your account is in active bankruptcy, foreclosure, or mortgage assistance, the system will transfer you to a live agent instead of the automated line.
Wire Transfer Note: To pay by wire transfer, call 855-218-3690 to get the full Goldman Sachs account number. The routing number is 026015079.
Other Ways to Contact Valon Mortgage
Calling is not the only option. Valon offers several ways to reach their team without picking up the phone.
What Is the Official Email Address?
Valon has different email addresses by department:
- General support: support@valon.com
- Lending inquiries: loans@valon.com
- Hardship assistance: mortgage-assistance@valon.com
- Insurance documents: valon@ihaveinsurance.com
Always include your loan number in any email you send. This helps the right team find your account quickly.
Is There a Live Chat Option?
Yes. Valon offers live chat on their website at valon.com. Look for the chat button in the bottom right corner of the page. Chat is available during regular business hours, Monday through Friday.
How Do I Log In to My Account Online?
Go to valon.com and click the Homeowner Log In option. From your account dashboard you can make payments, check your balance, review escrow details, and track your loan progress. If your loan just transferred, set up your account first at valon.com/transfer using your new Valon loan number.
If you are having trouble accessing your account or need step-by-step instructions, see our complete guide on Valon Mortgage Login before signing in.
Valon Mortgage Mailing Addresses by Department
Mailing the wrong address causes delays. Use the correct address for your specific need:
| Purpose | Address |
|---|---|
| Regular check payments | PO Box 660043, Dallas, TX 75266-0043 |
| Overnight / certified / tracked checks | Deluxe, Attn: Valon Mortgage – 0043, 3000 Kellway Dr Ste 120, Carrollton, TX 75006 |
| Checks of $20,000 or more | 14647 S 50th St Suite A-150, Phoenix, AZ 85044 |
| General correspondence | 9450 SW Gemini Dr PMB 28754, Beaverton, OR 97008 |
| Mortgage assistance | 14647 S 50th St Suite A-150, Phoenix, AZ 85044 |
| Insurance claims / Loss Draft | ATTN: Loss Draft Dept, PO Box 29416, Phoenix, AZ 85038 |
| Mortgagee clause / Other insurance | PO Box 29415, Phoenix, AZ 85038 |
| Formal complaints / Notices of Error | 6300 Riverside Plaza Ln NW Ste 118 PMB 464190, Albuquerque, NM 87120 |
Checks of $20,000 or more must be certified or cashier’s checks. Do not send cash or coins by mail.
How Do I File a Complaint with Valon Mortgage?
If something went wrong with your account, Valon has three ways to submit a formal complaint:
- By phone: Call 855-218-3690 and ask for the Client Engagement team, open Monday through Friday, 9 AM to 8 PM ET
- Anonymously: Submit through the form at valon.com/complaints without giving your name
- By mail: Write to Cory Clayton, Director of Client Experience, at 6300 Riverside Plaza Ln NW Ste 118 PMB 464190, Albuquerque, NM 87120
Valon confirms receipt within five business days and responds within 15 business days. If the issue is not resolved, you can also file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov.
How Do I Know If a Call from Valon Is Legitimate?
Not every call claiming to be from Valon actually is. Third-party companies sometimes pose as mortgage servicers to collect personal information. Here is how to protect yourself:
- Valon will never ask for your password over the phone
- All official Valon emails come from an @valon.com address only
- If a caller gives you a number to call back, check it first at valon.com/contact-us
- When in doubt, hang up and call 855-218-3690 directly to verify
Even if the original call was real, calling back through the official number is always the safer move. A new agent will have full access to your account and can pick up right where the conversation left off.
How Do I Contact Valon Mortgage After a Loan Transfer?
If your loan just moved to Valon, here is what to do right away.
Step 1: Set up your online account at valon.com/transfer using your new Valon loan number. This number arrives in your welcome email within 10 to 15 days of the transfer date.
Step 2: Start making all payments directly to Valon — not your old servicer. If you already paid your previous servicer by mistake, they are required by law to forward that payment to Valon.
Step 3: Know your protection. For the first 60 days after a loan transfer, federal rules prevent Valon from marking your payment as late. This gives you extra time to get settled.
Step 4: Update your homeowners insurance mortgagee clause within 45 days. Ask your insurance agent to change the name to Valon Mortgage, Inc. and its successors and/or assigns. Send the updated certificate to valon@ihaveinsurance.com or call 833-828-0431 for help.
Conclusion
Getting the right valon mortgage phone number the first time makes a real difference when you need help fast. This guide delivered on every promise — all contact lines by department, email addresses, mailing addresses, complaint steps, and loan transfer guidance are covered above. Whether you need to make a payment, report an error, or check if a call is real, you now have one complete reference. Bookmark this page so you are never searching at the wrong moment again.
Frequently Asked Questions
What is Valon Mortgage’s customer service phone number?
Valon Mortgage customer service number is 855-218-3690. This line is open Monday through Friday, 9 AM to 8 PM Eastern Time. It handles general account questions, payment issues, escrow concerns, and loan servicing support. The line is closed on weekends and public holidays.
How do I contact Valon Mortgage after a loan transfer?
After your loan transfers to Valon, set up your account at valon.com/transfer using your new loan number. Start sending payments directly to Valon. For the first 60 days, federal rules protect you from late payment reporting during the transition period.
Does Valon Mortgage have a hardship assistance phone number?
Yes. Call 855-716-1340 to speak with a mortgage assistance specialist. This dedicated line handles forbearance plans, repayment plans, loan modifications, and payment deferral options for homeowners facing financial difficulty.
Can I pay my mortgage by phone with Valon?
Yes. Call 855-218-3690 any time to make a self-serve phone payment without speaking to an agent. You can pay your monthly installment, additional principal, or escrow and receive a confirmation number immediately after payment.
How do I file a complaint with Valon Mortgage?
Call 855-218-3690 and ask for the Client Engagement team, or mail a written complaint to Cory Clayton, Director of Client Experience, in Albuquerque, NM. Valon responds to all written complaints within 15 business days of receipt.
